Reverse Logistics Services

A reverse logistics policy says a lot about a company. In a world where customer focus is everything, businesses have learned that it is often crucial to demonstrate their competitive edge through customer satisfaction.
 
Spring Global Mail international Reverse Mail Logistics (RML) solutions concern two key concepts for any business wishing to send something back.
 
RML Returns
Spring Global Mail offers tailor made solutions for companies that value efficient returns handling.

Items being returned for repair, replacement or recycle purposes are handled swiftly and customers are provided with a prompt replacement making the returns procedure easy to handle. The RML Returns solution leverages the postal network of a country by creating the highest density and most trusted drop off network available in that particular country.

Some of the biggest global brands – including Xerox, Samsung, Sony and Plantronics, have selected Spring Global Mail as their returns handler
 
RML Response
We also offer a full range of Response services, allowing you to choose which solution works best for each particular campaign or operation. Our Response services help companies to maximise response rates while keeping costs down.

Our global mail network enables businesses to maintain dialogue with customers and suppliers, whilst keeping sales figures and customer satisfaction high. We also make PO boxes available to businesses operating on an international scale.
 

Global brands – including Canon, Rockwell Automation and Global Collect, use Spring for their global responses.

Whatever your particular need, we have an extensive service offering – from basic, no fuss, low cost mail services to comprehensive one-stop-shop solutions - for both Returns and Marketing Responsesto suit all your needs.