Robert Klingel GmbH

Robert Klingel GmbH is one of the largest mail order companies in the world. They specialise in fashion, shoes and interior decorations. The products are sold via e-commerce and catalogues in several European countries.

André Janse is responsible for all Klingel’s activities in the Benelux region. For the delivery of their invoices, parcels and returns they rely on  Spring Global Mail.

Spring Global Mail specialises in cross border mail distribution offering new levels of expertise  to businesses with the need  to deliver mail from one country to another. The Spring joint venture was formed in 2001 and is now owned by two of the largest postal organisations in the world; TNT Post (Netherlands) and Royal Mail (UK)., It has grown to become one of the largest independent cross-border mail distribution companies in the world.

“Our cooperation with Spring started when Klingel became active on the Dutch market.”  says André Janse. He continues: “Spring offer us a high level of service, a promise is a promise, they have the systems, the processes and, most importantly, the commitment to make sure this happens and our proactive Account Manager informs us about opportunities and changes in the market.”

International Mail Order companies  seek  for a reliable and skilled partner that complements  their business model, contributes in improving customer satisfaction, and  provides cost effective distribution solutions. “In the distribution of our parcels it is important that this is done timely and properly. It is also important that returning a parcel is made as easy as possible for the end customer. It’s equally important is that it is done for a competitive price” explains André Janse.

With Spring you can count on a reliable partner that will also work with you to keep your distribution costs to a minimum – right through the supply chain, for example by centralising your international mailing operations. André Janse concludes, “We are satisfied with both Spring’s level of service as pricing.”

Would you like to find out how Spring can help you to improve your international mail activities, then please contact us at +31(0)20-500 8000 or request a sales call/ visit .